Client Testamonials

Here is what our customers throughout North America say about Nickelsen Partners, LLC

They put order in dis-order. They get my teams focused - and they are a super resource for best practices. And best of all, they are great coaches. Managers in all three of my dealerships look forward to their visits - as do I!

I can't say enough about how much they has helped me. Having a Nickelsen Partner coach visit us monthly gives me more time to ride my horses and fly my airplane! If you're a dealer that wants more free time and more net profit, I don't know anyone any better. It's that simple. Feel free to call me.

                            Joe Betten, Dealer
                                Joe Betten Automotive Group
                              616.450.6040

Nickelsen Partners have been coaching me and our team for over 18 months, visiting a couple of days a month. 2005 was a GREAT year, and we're excited about a better 2006! We really look forward to their coaching.

John Schenden, Dealer

Watch the video of John Schenden talking about his turnaround:

John Schenden Testimonial

I have five Chevrolet dealerships in Northeast Ohio, making us the largest Chevrolet dealer in the state. Steve and I spend a day a month in each store, working on continuous improvement. I can tell you it brings me one of the best ROI's of any investment I make in these dealerships! We'll be doing this for a long, long, time.

Bob Serpentini, Dealer

Serpentini Automotive Group

For several years, we have been selling cars a lot of cars, but frankly not making much money. It has been just a year that we have been working with Nickelsen Partners, and we netted nearly 20% of our gross, giving us the most net profit in our history!

And our volume has gone for the 150 a month range to over 270 last month. A Nickelsen Partner visits with me and our team on a regular basis - and everyone looks forward to their coaching.

Pepe Abad, Jr, General Manager

Pepe Abad Toyota Scion

Nickelsen Partners have been directly involved with the operations of all stores from a leadership and process level. They have helped us determine best practices, train our associates to do them consistently, and measure our on-going execution.

They do not do problem identification on site and leave as many "consultants" often do. They help you with the long term fix.

                                        David Frame, COO
                                       Serpentini Automotive Group
                                       Cleveland and Akron, Ohio

Steve Nickelsen is a true professional in the car business. We have worked with Steve for over 15 years on projects including customer retention, marketing strategy, and sales and management development and training.

His relationship with the “best of the best” in our industry gives him insight that is one of a kind. Unlike some consultants, Steve is more interested in listening than just hearing himself talk. He has the unique ability of facilitating growth, so that when the project is complete, the organization can stand on its own. Thanks Steve for all your help!

Jeanine Hein, General Manager & CFO
Serpentini Chevrolet of Strongsville
Strongsville, Ohio

In my opinion, there is no firm in the country better than helping a dealer improve net profit than the Nickelsen Partners. Beford's South Point Ford has gone from $1900 per vehicle sold to a little over $2500 with your help. We are averaging 11 confirmed appointments per day, oh and did I mention we are above both zone and nation in voice of customer!

                                       Mark Beford, Dealer
                                       Beford's Southpoint Ford
                                       Southpoint, Ohio                                                                            304-633-1248