What Happens During and Assessment?

• We spend at least one full day sitting down with each manager and talking about how things work today.
• We ask a lot of questions.
• We walk around the dealership to see it through the eyes of a customer.
• The dealer observes this entire process.
• Immediately afterward, we write a report that assesses what we’ve observed and makes recommendations.
• The next day, we share our recommendationswith the dealer and give him a copy of the report.

What Do You Get From the Assessment?

• The assessment report compares what happens today with best practices.
• It prioritizes recommended actions.
• It provides some financial analysis so you can decide whether it is worth it to move ahead.
• There is no obligation on the dealer to do anything afterward.