Download the
Coaching Dealership Staff.pdf

Coaching Your Staff — Sales and All Other Departments

Coach your staff to drive revenues, referrals, and retention!

Challenge

Make managers more effective in improving the performance of sales and other staff.

Overview

The attached document lays out detailed guidelines and tools for effective staff coaching. Topics include when to coach, coaching for results (observing, questioning, listening, giving feedback, gaining agreement), coaching “up”, coaching “out”, and exit interviews.

Benefits

Better coaching leads to better performance throughout the dealership.

Action Plan

1. Review the attached document, “Coaching Dealership Staff.pdf”
2. Begin following its principles in staff coaching.

If you have any questions, or would like to just talk about your situation, call 330.665.9469 or email Steve Nickelsen